Response times depend on location and demand. Typically, they aim to arrive within 30-45 minutes for urgent roadside assistance or towing needs in major Central Oregon areas like Bend and Redmond. However, please be aware that several factors can affect the arrival time:

Location: For areas within city limits, arrival is generally quicker. Rural or remote locations may require additional time for our drivers to reach you.

Traffic and Weather Conditions: Heavy traffic, inclement weather, or road closures can sometimes delay our response, although we make every effort to navigate efficiently.

Service Demand: During peak hours or high-demand situations (e.g., after severe weather events), our team may experience longer response times. We prioritize urgent cases based on safety, but we'll always communicate any anticipated delay.

Distance for Special Services: For specific towing needs—such as long-distance or heavy machinery towing—the time frame may extend slightly to ensure we dispatch the appropriate equipment and crew.

Our goal is to get you serviced as quickly as possible, regardless of conditions.

Our service area covers the Central Oregon region extensively, ensuring quick access to major locations like Bend, Redmond, Terrebonne, Sisters, and Crook County. Our team is equipped to provide prompt towing and roadside assistance across high-traffic routes and more rural areas throughout the region, including along Highway 97.

Primary Service Areas: We serve Bend, Redmond, Terrebonne, and Sisters with swift response times. Our team is familiar with these areas, allowing us to reach you quickly, whether you’re in the city center, residential neighborhoods, or nearby rural roads.

Highway 97 & Major Routes: Highway 97 is one of our primary service corridors, enabling us to reach customers quickly along this busy route. This includes the stretches through Bend, Redmond, and Terrebonne, where breakdowns and towing needs are common.

Extended Service into Crook County: We also serve parts of Crook County and the surrounding regions. While response times may vary in more remote locations, we work to provide reliable service to these areas, ensuring you aren’t left stranded.

Long-Distance and Specialty Towing: For customers needing towing beyond Central Oregon or specialized transport (such as heavy equipment, motorcycles, or classic cars), please contact us. We’re equipped to provide long-distance options or arrange the necessary equipment to meet unique towing needs.

For any questions about service coverage or to request a quote for towing outside of our primary area, call us directly. We’re here to help and offer flexible solutions based on your location and needs!

If you have special towing needs, just ask! We have extensive resources and may be able to accommodate your request or recommend a provider.

Most towing companies in Central Oregon typically charge between $50 and $125 for a 5- to 10-mile local tow. For long-distance towing, the standard fee is a $75 hook-up charge, plus an additional $2 to $4 per mile. For a 40-mile tow, the cost generally ranges from $125 to $250.

Several factors can affect these costs, including:

Distance: Longer tows will result in higher charges.

Vehicle size: Larger vehicles may incur an additional charge of $10 to $35.

Time of day: After-hours towing (usually between 8 or 9 p.m. to 6 or 8 a.m.) can add an extra fee of $5 to $150.

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To protect the transmission of your vehicle during towing, follow these important guidelines:

Flatbed Towing: Whenever possible, choose flatbed towing over traditional hook-and-chain methods. Flatbed towing lifts all four wheels off the ground, preventing strain on the transmission, especially if the vehicle is rear-wheel or all-wheel drive.

Tow with the Drive Wheels Off the Ground: If a flatbed is unavailable, ensure that the vehicle’s drive wheels (front or rear) are off the ground. For example, if towing a rear-wheel drive vehicle, the rear wheels should be raised to prevent transmission damage.

Use a Dolly for Front-Wheel Drive Cars: For front-wheel drive cars, using a tow dolly to lift the front wheels off the ground is important to protect the transmission. This prevents the drivetrain from rotating, which could cause internal damage.

Neutral Gear: If your vehicle is being towed with all wheels on the ground (e.g., a two-wheel drive car), ensure the transmission is in neutral. This prevents damage to the transmission while the vehicle is being towed.

Consult the Owner’s Manual: Some vehicles have specific instructions for towing that may involve special precautions to protect the transmission. Always refer to the owner’s manual for manufacturer recommendations.

Avoid Towing in Overdrive or “Drive” Mode: If towing with all wheels on the ground, do not leave the vehicle in overdrive or "Drive" mode. This could put unnecessary strain on the transmission. Instead, place the vehicle in neutral.

Taking these precautions will help safeguard the transmission during the towing process and prevent costly repairs.